Shipping policy

Made by Éclat – Shipping & Delivery Policy

At Made by Éclat, we understand how important it is for your decorations to arrive in time for your special occasion. We aim to process and dispatch all orders as quickly as possible, offering a range of UK and international delivery options.

Order Processing Times

All our products are made to order and carefully prepared before dispatch.

We aim to process and dispatch all orders within 1 working day of receiving your order.

Working days are Monday to Friday, excluding UK bank holidays.

Please note that processing times are separate from delivery times.

UK Delivery

We use Royal Mail for all UK deliveries and offer the following postage options:

Royal Mail First Class – Standard Delivery

Our standard delivery service is Royal Mail First Class, which aims to deliver within 1 working day after dispatch.

Please note that this is an estimated delivery time and is not guaranteed.

Royal Mail Tracked – Delivery Upgrade

For additional peace of mind, we offer a tracked delivery upgrade, allowing you to follow your parcel's progress.

Royal Mail Special Delivery – Next Working Day

If you need your order urgently, Royal Mail Special Delivery is available as an upgrade at checkout.

This service offers guaranteed next-working-day delivery after dispatch, subject to Royal Mail's terms, posting cut-off times and destination restrictions.

Please remember that our usual processing time of 1 working day still applies.

If you require your order for a specific date, we recommend contacting us before ordering.

International Delivery

We are delighted to offer international shipping to selected destinations worldwide.

The following services are available:

Royal Mail International Standard
Royal Mail International Tracked

Delivery times vary depending on the destination, local postal services and customs processing.

International deliveries may occasionally experience delays beyond our control.

Customs & Import Charges

International orders may be subject to customs duties, taxes or import fees depending on the destination country.

Any additional charges not collected at checkout are the responsibility of the customer.

We recommend checking your country's import regulations before placing an order.

Ordering for a Special Occasion

We always recommend ordering your toppers well in advance of your celebration.

Although we process orders quickly, postal delays can occasionally occur, particularly during busy periods.

Our edible toppers have a shelf life of approximately 12 months when stored correctly, so you can confidently order ahead of time.

Please note: Delivery estimates are provided by Royal Mail and are not guaranteed unless you have selected a guaranteed delivery service, subject to its applicable terms.